Messages FAQs for Teachers

Can a Group Chat be turned into an Announcement? Can an Announcement be turned into a Group Chat?
Yes. At any time, a Group Chat can be turned into an Announcement, or vice versa. Simply tap on the ... in the top right of your Message. Next, tap Edit Message Type, then tap the Message Type you'd like to change to. 

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Can I change the name of a conversation?
Yes! Group Conversation names can edited at any time. (1:1 Message threads cannot be edited).
💡 Pro Tip: we recommend editing the conversation name to make is easier to keep track of conversations.
1. Simply tap on the ... in the top right of your Message.
2. Tap Edit Label and rename your conversation.
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How do I start a new Group Conversation thread?
When creating a new message where the audience is the same as a previous message, the message defaults to populating with the previous message's details. To start a brand new Announcement with no comments or previous information in the thread, simply change the name of the conversation following the steps above. 
Can a member be removed from a Group Chat?
Yes. At any time, a member can be removed from a Group Chat. Simply tap on the ... in the top right of your Message. Go to the name of the member you would like to remove, and tap on the ... 

Last, from the dropdown, tap Remove from conversation.

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I am a Teacher and a family member. How do I switch between accounts?

Seesaw will be releasing an Account Switching feature soon that will make switching between accounts much easier. 

As a workaround until then, you can download the Seesaw Family App at the link below, which will allow you to switch accounts more easily.

How can I delete old Messages (from classes that are already archived)?

Messages from archived classes will remain in the Messages view. Recipients from the archived classes are removed from announcements/group chats, but the messages remain for teachers to reference. Messages appear in chronological order.

Note: For S4S teachers, family members who are still connected to the school can still reply to archived messages, unless they are blocked from being able to respond.

How can I find a list of parents (family members)?

Teachers can view connected families by clicking on the wrench icon > Manage families.

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My families can't message me back. Why is this happening?

School Settings for Messages allows school administrators to decide who at their school can engage in private messaging and who with. An Admin can customize their school’s messaging experience based on the communication needs of their school community.

Settings can be updated by school admins for individual schools from each school dashboard.

If you have questions about your Messages settings, please reach out to your Admin.

Will the Share Extension return?

If the Share Extension is a feature you used regularly, we'd love to learn more details of how you used this feature and what type of apps/content you added with it. We'll provide this feedback to our Product team. Learn more about adding files from other apps into Seesaw.

How do I organize my Inbox?
  • Filter by message type by selecting Announcements or Messages from Message Types in the All Messages dropdown.
  • Filter messages by class by selecting Classes you teach in the All Messages dropdown.

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Label Your Group Message Threads
Using the 3 dots menu, you can label the message thread with something descriptive, so that recipients can more easily identify the message thread. 
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What Messages features are available for Seesaw Basic, Seesaw Plus, and Seesaw Ambassador classes?
Seesaw Basic (free) users have access to:
  • Teacher-initiated announcements to students and connected family members

  • Teacher-initiated 1:1 and group conversations with connected family members

The following features are only available for Seesaw for Schools users, as they require school-level approval by an administrator which is only available for schoolwide subscriptions. The Seesaw Basic version of Messages (including Seesaw Plus and Ambassador versions) does NOT include:

  • Teacher-student 1:1 and group messaging

  • Teacher-initiated student-student messaging

  • Messaging multiple classes or groups within the school

  • Schoolwide settings

  • Whole school announcements

  • Admin visibility into messages sent within the school

Have more questions? Submit a request