If you have a new email address, your school has changed domains, or you have made a typo when entering your email address, please follow the instructions below to change the email address associated with your account:
1. Tap your profile icon in the top left corner.
2. Tap the Gear icon.
3. Tap Account Settings and select your email address to edit.
4. After editing your email address, confirm these changes by inputting your password in the pop-up window.
If you originally signed up with a Google or Microsoft account, but now want to use a different email address for your Seesaw account, here’s how:
- Set a password on your account. Send a password reset email using the Forgot Password tool.
- Check your email and tap the link in the Forgot Password email to set a password.
- Once you’ve set a password, you can change your email address. Tap your profile icon in the top left and tap the Gear icon.
- Tap Account Settings and select your email address to edit. You’ll need to re-enter your new password to change your email.
If you are unable to receive the password reset email, please fill out this form and provide an image of a valid photo ID that matches the name on your account. We ask for an image of a valid ID as an added security precaution. We will not store your ID and you are welcome to block out sensitive information from the image.
If you originally signed up with a Google or Microsoft account, but now want to sign in using an email and password instead of SSO with the SAME email address, here’s how:
- Send a password reset email using the Forgot Password tool.
- Check your email and tap the link in the password reset email to set a password.
- Sign in with your email address and new password.
Seesaw accounts can only use one email address at a time, and accounts cannot be merged.
If you are a family account, please have each family member sign up with separate email addresses, and use the same QR code or email link up to 10 family accounts to a single child/class.
- Sign in to your account at community.seesaw.me.
- Tap your profile icon in the top right corner.
- Tap My Account.
- Update your new email address in the first box and then scroll down and enter the same email address again where it says “Email address you use with Seesaw (required)”
If you are trying to update your email address but cannot because you are receiving an error message.
Please reach out to Seesaw Support with details on the account you are trying to edit, and the error you are receiving. To contact us please fill out the form found here.