There are a few reasons why you may be having trouble scanning your child's QR code. Find the most common causes and troubleshooting steps below:
1. Check that you have a valid Family invite from your child's teacher. The invite should have your child's name at the top, a list of instructions for connecting and a QR code.
2. Make sure that you have downloaded the Seesaw Family app. The Seesaw Class app is for teacher and student sign in only. The family invite QR code will not work on the class app.
3. If your QR code has been damaged (low ink, torn paper, code cut off) it will not scan properly. In this case, you can either ask the teacher for a new copy or type the URL at the bottom of the invite into any web browser. This is an alternative way to get access to your child’s journal.
4. Make sure you hold your QR code far enough away from your camera so that the entire image can scan. Holding the QR code too close to the camera will not allow the camera to properly read the QR code.