Rostering with Clever FAQs

We know that rolling out a new program can lead to lots of questions! Below are answers to some of our most frequently asked questions about rostering Seesaw with Clever! Please note, if you are rostering Mid School Year we do not recommend using Clever. Instead, please add existing teachers so their classes will not be interrupted and CSV imports for any new classes.

We used CSV rostering last year, can we use Clever this year?

Yes! You can use Clever this year, even if you have used CSV Rosters to create classes in the past.

When Clever and Seesaw sync for the first time, Clever will search for existing students to update their accounts and enroll them in their new classes. In order for Clever to find existing students in Seesaw, the Student ID field in Seesaw must match the SIS ID field in Clever.

Seesaw can not match on Student Number or State ID fields.

Optionally, if your students have email addresses connected to their accounts in Seesaw, that will serve as a unique identifier for Clever. The sync will be able to locate those existing accounts and update their accounts.

If your school or district is already using Clever with other programs, please refer to the Creating Classes with Clever Sync to start the integration process.

We used Clever last year, can we use ClassLink this year?

Yes! You can use ClassLink this year, even if you have used Clever to create classes in the past.

You will need to contact us in order to remove the Clever_ID from your student accounts (this ID is not visible to Admin).

When ClassLink and Seesaw sync for the first time, ClassLink will search for existing students to update their accounts and enroll them in their new classes. In order for ClassLink to find existing students in Seesaw, the Student ID field in Seesaw must match the SourcedID field in ClassLink. Seesaw can not match on Student Number or State ID fields.

Optionally, if your students have email addresses connected to their accounts in Seesaw, that will serve as a unique identifier for ClassLink. The sync will be able to locate those existing accounts and update their accounts.

What classes should we share in Clever?

We suggest sharing only your Homeroom/Advisory classes with Seesaw! Most students (especially younger students) don't use Seesaw with multiple classes. If all of the classes in your SIS are shared, then each student could end up having a large number of classes. This can confuse students and teachers and cause issues with students submitting work to the wrong class. Please contact your Clever rep for information on creating custom classes or updating sharing rules to filter out excess classes!

How can I create a class that is not in my SIS?

Custom Sections are a new tool in Clever's toolbox!

Clever’s Custom Sections feature allows district admins to create and manage sections manually within the Clever Dashboard.

This feature can be used to create classes for Teachers that aren't already in your SIS. Great for intervention groups, after-school programs, and grade level specialist classes!

Can my students use Clever to sign in to Seesaw?

Students can use the Clever Sign In and Clever Badges on the web and iOS devices. Unfortunately, Clever Badge log in isn't supported on Android mobile or tablet devices at this time. Android users will need to use a Class QR code, Email/Google, or Home Learning Code, to sign into Seesaw. 

1. Go to https://app.seesaw.me/ or open the Seesaw Class app.

2. Tap I'm a Student.

3. Tap Seesaw for Schools Clever Sign In.

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4. Sign in by searching for your school, or with your Clever Badge.

5. Tap on the Seesaw button to navigate back to Seesaw.

Students can also log in to Seesaw using their email address and password, or the Seesaw Class QR code.

Clever Sign In using email/password is supported for Administrators and Teachers on iOS, Android, and the web. .

As an admin, you can specify a range of IP addresses from your school network in the Seesaw for Schools dashboard. When trusted IP address ranges are specified for a school, students using Seesaw outside of your school network will not be able to see OTHER students' work. This comes in handy if you have students logging in from home and would like to prevent family members from being able to see other students in the class! Click here for more information about Trusted IP addresses.

How can I create a class that is not in my SIS?

Custom Sections are a new tool in Clever's toolbox!

Clever’s Custom Sections feature allows district admins to create and manage sections manually within the Clever Dashboard.

This feature can be used to create classes for Teachers that aren't already in your SIS. Great for intervention groups, after-school programs, and grade level specialist classes!

 

Why do my students have two accounts after the Clever Sync?

When you add teachers to your Seesaw for Schools dashboard, all of their classes, students, and posts will be connected to your dashboard as well. These students will not be recognized by Clever until a Student ID or an email address is added to their account. If you would like your student's data from their previous class to stay connected to their account, you will need to add a Student ID or an email address to their account so they are recognized by Clever!

When the Clever sync is initiated, it will search for existing students in Seesaw. When Clever finds a Student ID or email address is recognizes, it will update the existing account and enroll that student into their new classes. If Clever can not find a Student ID or email address in Seesaw, it will create an account for that student and enroll them in their classes.

The Student ID in Seesaw must match the SIS_ID field in Clever. We can not match off of the Student Number, username or State ID that is in Clever.

If you did not add a Student ID or email address to your students prior to the Clever sync, your students will have two accounts in Seesaw. You can either merge the accounts together, to keep their data from previous years connected to their account. Or, *you can archive old accounts and start fresh with the Clever syncing accounts. (*recommended)

 To merge accounts, please see the below instructions. 

  1. Sign in to your Seesaw for Schools Admin account at https://app.seesaw.me.
  2. Tap 'Assign Missing Student IDs' in the Admin Tools section. 
  3. Get an export of SIS_IDs from Clever.
  4. Enter in the missing Student IDs using data from Clever.
    You can filter this list of students by class using the filter by class menu (top right) if that is simpler.
  5. Tap 'ID in use by StudentName. Click here to merge.'. 
  6. Follow the steps to merge the student into one account. Make sure this information is correct. This cannot be undone.

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What happens if our teachers have created their own class rather than waiting for the Clever sync?

We do not have a way to combine classes, or easily move data from one class to another. Teachers will have to manually move items from one class to another 1-by-1 or start fresh in the Clever created class. We do not recommend teachers create their own classes if you are using Clever to roster your classes!

How often does Clever sync with Seesaw?

Seesaw and Clever will sync once a day starting at 2AM E.S.T.

Can family members see their child's classes?

By default, Family Access is turned off for new classes. However, if you have Family Access enabled for your school or district, the new classes will be visible to connected family members in their app. If you do not want family members accessing their student’s new class information, you can disable Family Access in bulk from the Admin Dashboard. Here’s how!

Note: It is possible for family members to sign themselves into Clever Portal using their child's credentials and view their child's class. Please keep this in mind if class rosters are private until a certain day before the term starts. 

How can students access their classes?

After the sync has finished processing, students can sign in via the Clever app or website and access Seesaw. If you do not want students to see their classes, please do not share your current school year's data with Seesaw until that date! 

Can we hide classes from teachers until the first day of school?

Unfortunately, once the sync has been initiated between Clever and Seesaw, we do not have a way to hide classes from teachers. If you do not want teachers to see their class lists until a certain date, please do not share your current school year's data with Seesaw until that date.

 

Do my teachers receive any emails after we sync Clever and Seesaw?

If it is your first year rostering your classes in Seesaw through Clever, your teachers will not be emailed by Seesaw until we activate your district.

District activation occurs after the sync and you have confirmed that your new classes look accurate.

After activation, your teachers will receive an email letting them know their new classes are available. For any teachers who are brand new to Seesaw, they will also be prompted to add a password to their account.

If you are a returning district that has rostered via Clever before, your district is already activated. Your teachers will receive an email letting them know how to access their classes immediately after the sync has finished processing.

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