Audience: Administrators
If your school or district rosters with Clever and students are having trouble signing into Seesaw using the Clever Single Sign On option, we recommend the following troubleshooting steps.
- Make sure that the Clever app being used for SSO is updated to the latest version.
- Sign in starting from the Seesaw app rather than from Clever.
- Sign in from a web browser using incognito mode.
- If your school or district uses an MDM to manage devices, check to make sure that the setting “Allow UI configuration profile installation” is activated.
- If you are using an iOS device, check that the default browser is set as Safari instead of Chrome.
- Try a restart or a factory reset of the device on which you are encountering issues signing in using Clever SSO.
Please note that if your school or district does not use Clever for auto-rostering with Seesaw, it is not currently possible to use the Clever SSO option. In this case, students will need to use another method to access Seesaw. You can see a list of other sign-in methods here.
If you continue to experience SSO issues after trying these steps, please contact Seesaw Help so that we can assist.