Troubleshooting ClassLink SSO

3.png Audience: Administrators

If your school or district rosters with ClassLink and students are having trouble signing into Seesaw using the ClassLink Single Sign On option, we recommend the following troubleshooting steps. 
  1. Make sure that the ClassLink LaunchPad app being used for SSO is updated to the latest version.
  2. Sign in from a web browser using incognito mode.
  3. If your school or district uses an MDM to manage devices, check to make sure that the setting “Allow UI configuration profile installation” is activated. 
  4. If you are using an iOS device, check that the default browser is set as Safari instead of Chrome.
  5. Try a restart or a factory reset of the device on which you are encountering issues signing in using ClassLink SSO.

Please note that if your school or district does not use ClassLink for auto-rostering with Seesaw, it is not currently possible to use the ClassLink SSO option. In this case, students will need to use another method to access Seesaw. You can see a list of other sign-in methods here

If you continue to experience SSO issues after trying these steps, please contact Seesaw Help so that we can assist. 


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