Audience: Teachers
In your class, go to Class Settings and scroll to the Family section to view and manage family connections. From here, you can:
• View connected family members
• Approve pending connection requests
• Remove family members
• Check invitation status
• Resend invitations when needed
View connected family members in Invite Families.
Each family member will display one of the following statuses:
| Status | Description |
|---|---|
| Connected | The family member has accepted the invitation and can access the student's journal. |
| Invite Sent | An invitation has been sent but has not yet been accepted. |
| Pending Approval | A family member requested access using a class invite link and is waiting for teacher approval. |
If a family member joins using a class invite link, you'll need to approve their request before they can access the student's journal. Once approved, they'll be connected automatically.
Note: Family members who connect using a student's unique Family Invite QR code do not require approval. They receive immediate access because the QR code is unique to that student's journal.
- Tap Inbox, then Notifications.
- Approve any pending family requests.
- Or, go to Class Settings > Pending Family Approvals to approve requests there.
You can remove a family member's access at any time.
- Open Class Settings.
- Select Manage Families.
- Select the student.
- Select Remove from Class and confirm.
- Open Invite Families.
- Select the student.
- Locate the pending invitation.
- Select Resend Invitation.
A family member can't connect
- Confirm they're signing in with the same email address or phone number that received the invitation.
- Verify the invitation is still pending.
- Resend the invitation if needed.
I don't see a family member
- Confirm the student has been added to the class.
- Make sure Family Access is enabled.
- Check whether the family member is waiting for approval.
Warning: Resetting codes also resets your Class QR Code. Students will be signed out and will need a new Class QR Code to sign in again. Families who haven't connected yet will also need a new Family Invite QR code or invite link.
- Open Class Settings.
- Scroll to the bottom and select Reset Class QR Code and Family Invite Codes.
- Select Reset All Codes to confirm.