How to fix network or firewall issues

How do I unblock Seesaw on my network?
If you're having trouble using Seesaw and use a firewall, network filters, or VPN, please follow these instructions.
  • Allowlist *.seesaw.me. We recommend you allowlist all domains that end with .seesaw.me.
    If you’re unable to allowlist wildcard domains, please allowlist the below URLs.
    Note: New URLs may be added over time as we update the service.
  • Allowlist *.s3.amazonaws.com. In other words, allowlist all domains that end with .s3.amazonaws.com. We upload photos, videos, etc directly to Seesaw's secure storage buckets on Amazon Web Services. 
    • If you're unable to allowlist *.s3.amazonaws.com, you can allowlist our specific buckets: 
    • magiccam-assets-us-west-2.s3.amazonaws.com
      magiccam-assets-ap-southeast-2.s3.amazonaws.com
      magiccam-assets-ca-central-1.s3.amazonaws.com
      magiccam-assets-eu-central-1.s3.amazonaws.com
      magiccam-assets-eu-west-2.s3.amazonaws.com
  • Allowlist localhost. We use localhost to communicate between some screens in the app. Please make sure localhost is allowlisted on parental control profiles.   
  • Allowlist http://localhost:50002/index.html
  • Make sure port 443 (SSL) is open. For security, Seesaw exclusively uses SSL/HTTPS.
  • Turn off scanning for traffic to *.seesaw.me. For security, Seesaw exclusively uses SSL/HTTPS. Some network filters that inspect traffic don't like secure connections, so you may have to turn off scanning for traffic to *.seesaw.me. 
  • Add the following to your email allowlist to receive notifications emails from Seesaw:
    • @seesaw.me, @notifications.seesaw.me, @security.seesaw.me
    • IP addresses : 146.20.113.228, 146.20.113.229, 166.78.71.202, 69.72.47.166, 69.169.239.197, 69.169.239.198, 69.169.239.199, 69.169.239.200, 69.169.239.201, 69.169.239.202
  • Allow ReCaptcha. We use ReCaptcha to help with secure logins.
    • https://recaptcha.net/recaptcha/api2/userverify
    • https://recaptcha.net/recaptcha/api2/reload
    • Additionally, since ReCaptcha works as a popup, please make sure that popups are allowed in the Seesaw iOS app and/or web browser. 

Then verify allowlisting worked: 

  1. Sign in to Seesaw on the device and network that students will use.
  2. Tap the green +Add button.
  3. Tap Video and record a 1 minute video. Tap the green Check to upload it to Seesaw. 
  4. If the upload succeeds, allowlisting is complete. To delete this test video, tap the [...] button > Delete Post.
  5. If you don't have network filters in place and have followed the steps above, please submit a support request with screenshots of any error messages, the device you're on and the type of firewall you're using.  

I’m not getting Seesaw emails. How do I fix this?

If you’re having trouble receiving emails from Seesaw and use a spam filter, add the following listed below to your email allowlist (SPF / DKIM IP setup) so you can receive notification emails from Seesaw:

  • @seesaw.me
  • @notifications.seesaw.me 
  • @security.seesaw.me
  • IP addresses :
    • 146.20.113.228
    • 146.20.113.229
    • 166.78.71.202
    • 69.72.47.166 
    • 69.169.239.197
    • 69.169.239.198
    • 69.169.239.199
    • 69.169.239.200
    • 69.169.239.201
    • 69.169.239.202
If this doesn't fix the issue please reference our Help Center article How to reset your password.
My photos or videos won't upload. How do I fix this? 
If you're having trouble uploading photos and videos to Seesaw, first check your internet connection. Content cannot be saved to Seesaw without an internet connection. 

If you have an internet connection, Seesaw uploads are most likely being blocked by the firewall, VPN, or network filter installed on your device. If you're using a device from your school, ask your school administrator to follow the steps in the "How do I unblock Seesaw on my network?" section above to allowlist Seesaw for you. 

If your school or district uses the iboss network filters, please reach out to iboss directly to allowlist Seesaw. Ask them to allowlist Seesaw using the guidelines above and make sure content is uploaded directly to Seesaw instead of through iboss' upload filters. Contact iboss: 877-742-6832 X3, support.na@ibosscloud.com.

How do I test network issues?
  • School wi-fi vs. home wi-fi: Try signing in and adding a post on your home wi-fi network instead. If your home network works but your school network doesn't, your school network is probably blocking Seesaw. Follow the instructions above to fix that. 
  • Cell network vs. school wi-fi: Turn off wi-fi on the device and try using the 3G cellular network instead. Try signing in and adding a post. If your cell network works but your school network doesn't, your school network is probably blocking Seesaw. Follow the instructions above to fix that. 
  • Mobile device vs. computer: Try signing into your Seesaw account on the web. If your computer works, but not the mobile device, can you confirm that both are on the same school network? Do both devices have the same security settings? You might want to consult your tech team.

If you don't have network filters in place and have followed the steps above, please submit a support request with screenshots of any error messages, the device you're on and the type of firewall you're using. 

 

Web: Allow Javascript, Cookies, Camera, and Microphone Permissions
  1. https://app.seesaw.me in Chrome browser.
  2. Click the lock icon next to the URL at the top of the page.
  3. Make sure "Allow" is chosen for Camera, Microphone, Javascript, and Popups and Redirects.

My_network_or_firewall_is_blocking_Seesaw._How_do_I_fix_this__1_6.png

 

Alternatively, you can go to Chrome's settings directly and adjust the settings for the Seesaw site.

If you're having trouble getting permissions to stick for just Seesaw, make sure the global permissions for the browser are set appropriately: 

My_network_or_firewall_is_blocking_Seesaw._How_do_I_fix_this__2_6.png

 

Web: Fixing Issues Loading Javascript (app.bundle.js)

If you are seeing a message that says "Your network, firewall, browser settings, or device is blocking some parts of Seesaw from loading. The following files are experiencing errors: shared-ext.bundle.js, app-ext.bundle.js, app.bundle.js." here's how to resolve this issue: 

  1. Go to https://app.seesaw.me 
  2. Open the Developer Tools 
    On Mac: Right-click on the screen and choose "Developer Tools" OR click Chrome > Select View menu > Developer > Developer Tools OR 
    On Chromebook: Right-click on the screen and choose "Developer Tools" OR Click the [...] button in the top left > Click More tools > Developer > Developer tools 

  3. Click on the Network tab.
    My_network_or_firewall_is_blocking_Seesaw._How_do_I_fix_this__4_6.png
  4. Check "Disable Cache" 
    My_network_or_firewall_is_blocking_Seesaw._How_do_I_fix_this__5_6.png
  5. Refresh the page. 

 

Web: Troubleshooting 403 errors
As a short term fix for a 403 error, clear your browser history.
To clear your browser history on Chrome:
  1. Click the 3 dots menu in the upper right corner of the browser
  2. Click “More Tools”
  3. Click “Clear Browsing Data”

  4. Choose “All time” from the drop-down list
  5. Click “Clear Data”
  6. Close browser windows, then reopen and attempt to login to Seesaw.

Additionally, remove any Seesaw bookmarks - clearing your cache and cookies will not clear a bookmark.

To clear your browser history on Firefox:

  1. Click the Library button
  2. Click “History”
  3. Click “Clear Recent History”
  4. Click the drop-down menu and choose “Everything”
  5. Click to make sure that “Cookies” and “Cache” are selected.
  6. Click "OK"
  7. Close browser windows, then reopen and attempt to login to Seesaw.

Additionally, remove any Seesaw bookmarks - clearing your cache and cookies will not clear a bookmark.

Web: Troubleshooting 500 errors

If you are seeing the 500 error when uploading an item, please check your wifi connection. Sometimes a slower connection can cause a 500 error. Often, the item you are trying to load will eventually show up. 

Additionally, you can try the following:

  1. Update Chrome or Firefox Browser.
    • Make sure you are using an updated version of Chrome or Firefox. Seesaw works best in these browsers.
    • Most common issues are resolved by updating.
  2.  Clear Cache & Cookies > Restart Computer.
    • Go into your browser > Preferences > Clear Cache and Cookies.
  3. Remove bookmarks.
    • Clearing cache and cookies will not clear from a bookmark.
iOS: Restricted Site "You cannot browse this page at 'localhost' because it is restricted."

If you are seeing this error after updating iOS devices to 16.5, and cannot launch the Seesaw app, add this url to your Allowed Websites: http://localhost:50002/index.html

  1. On your iOS device, go to Settings.
  2. Screen Time > Content & Privacy Restrictions.
  3. Content Restrictions > Web Content > Allowed Websites.
  4. Click on "Add Website".
  5. Add localhost to URL field: http://localhost:50002/index.html
Mobile: Resetting network settings
1. From the Home screen, go to: Apps icon > Settings > Backup and reset.
2. Tap Reset network settings.
3. Tap RESET SETTINGS
4. If applicable, enter the PIN, password, fingerprint, or pattern, and then tap RESET SETTINGS again to confirm.  
5. A "Network settings reset" pop-up should briefly appear.

 

🧰 If you still cannot load Seesaw, please contact our Support Team with the information below: 

First, toggle on Debug Logs.

Next, open the Developer Tools:

On Mac: Right-click on the screen and choose Developer Tools OR click Chrome > Select View menu > Developer > Developer Tools.

On Chromebook: Right-click on the screen and choose Developer Tools ORClick the [...] button in the top left > Click More tools > Developer > Developer tools.

  1. Click the Console tab.
  2. Refresh the page.
  3. Take a screenshot of any errors you see in the Console tab.
  4. Send the screenshot and a description of the last Seesaw action you did (the page you visited, etc.) to our Support Team.

Have more questions? Submit a request