Video Troubleshooting

Why can't I record or upload a video?

Android: Make sure you are uploading a supported video format. Seesaw supports .MP4 videos using video codec x264 and audio codecs mp3 or aac on Android.

iOS: For best results, upload videos using the iOS app. You can upload videos saved to the camera roll by tapping the "Camera Roll" button in Seesaw or by using the Open in / Share Extension features in other video apps.

Website: Make sure you are using the latest versions of Chrome or Firefox. Keep in mind, if your file is large, it will take awhile to upload and process your video.   

The video tool will not open. How do I fix this?

Your network or browser settings are likely blocking our video plugin. You must allow allow javascript, popups, cookies and access to the camera and microphone in order for Seesaw to work properly on your computer.

Step 1: Ask your tech tech team to allowlist network access and allow Javascript to run for these websites:

  • * (i.e., anything
  • In particular, MAKE SURE and are allowed.

Step 2: Make sure cookies and Javascript are allowed for Seesaw

Using Chrome Browsers

  1. On your computer, open Chrome.
  2. Go into Preferences or click on More.
  3. Go into Settings.
  4. Click on Show advanced settings (at the very bottom of the screen).
  5. In the "Privacy" section, click on Content settings button.
  6. Uncheck the "Block third-party cookies and site data" option.
  7. Make sure Javascript is allowed.Screen_Shot_2017-07-21_at_4.09.03_PM.png
  8. Click on "Manage Exceptions" under both Cookies and Javascript and make sure that no sites ending in show up on the blocked list.  If you see Seesaw appear as blocked in this list, remove the exception by clicking on the X button.Screen_Shot_2017-07-21_at_4.10.17_PM.png
  9. Refresh your browser window to reload your new preferences

Here's an FAQ from Google about these controls with more information.  

Step 3: Disable pop-up blockers for

We use pop-up windows for several tools, like video creation, video upload, file upload, manage class, etc.

Note: These changes will not help with video playback. If you’re having trouble playing videos please contact Seesaw support with the video URL.

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