My network or firewall is blocking Seesaw. How do I fix this?

How do I unblock Seesaw on my network?
If you're having trouble using Seesaw and use a firewall, network filters or VPN, please follow these instructions: 
  • Whitelist *.seesaw.me. In other words, whitelist all domains that end with .seesaw.me.
  • Whitelist *.s3.amazonaws.com. In other words, whitelist all domains that end with .s3.amazonaws.com. We upload photos, videos, etc directly to Seesaw's secure storage buckets on Amazon Web Services. 
    • If you're unable to whitelist *.s3.amazonaws.com, you can whitelist our specific buckets: 
    • magiccam-assets-us-west-2.s3.amazonaws.com
      magiccam-assets-ap-southeast-2.s3.amazonaws.com
      magiccam-assets-ca-central-1.s3.amazonaws.com
      magiccam-assets-eu-central-1.s3.amazonaws.com
      magiccam-assets-eu-west-2.s3.amazonaws.com
  • Whitelist localhost. We use localhost to communicate between some screens in the app. Please make sure localhost is whitelisted on parental control profiles.   
  • Make sure port 443 (SSL) is open. For security, Seesaw exclusively uses SSL/HTTPS.
  • Turn off scanning for traffic to *.seesaw.me. For security, Seesaw exclusively uses SSL/HTTPS. Some network filters that inspect traffic don't like secure connections, so you may have to turn off scanning for traffic to *.seesaw.me. 
  • Add *@seesaw.me and IP addresses 146.20.113.228, 146.20.113.229, 166.78.71.202, 69.72.47.166 to your email whitelist to receive notification emails from Seesaw. 

Then verify whitelisting worked: 

  1. Sign in to Seesaw on the device and network that students will use 
  2. Tap the green +Add button
  3. Tap Video and record a 1 minute video. Tap the green check to upload it to Seesaw. 
  4. If the upload succeeds, whitelisting is complete. To delete this test video, tap the [...] button > Delete Post.
  5. If you don't have network filters in place and have followed the steps above, please submit a support request with screenshots of any error messages, the device you're on and the type of firewall you're using.  
I’m not getting Seesaw emails. How do I fix this?
If you’re having trouble receiving email from Seesaw and use a spam filter, please add *@seesaw.me and IP addresses 146.20.113.228, 146.20.113.229, 166.78.71.202, 69.72.47.166 to your email whitelist (SPF / DKIM IP setup) so you can receive notification emails from Seesaw.

My photos or videos won't upload. How do I fix this? 
If you're having trouble uploading photos and videos to Seesaw, first check your internet connection. Content cannot be saved to Seesaw without an internet connection. 

If you have an internet connection, Seesaw uploads are most likely being blocked by the firewall, VPN or network filter installed on your device. If you're using a device from your school, ask your school administrator to follow the steps in "How do I unblock Seesaw on my network?" section above to whitelist Seesaw for you. 

If your school or district uses the iboss network filters, please reach out to iboss directly to whitelist Seesaw. Ask them to whitelist Seesaw using the guidelines above and make sure content is uploaded directly to Seesaw instead of through iboss' upload filters. Contact iboss: 877-742-6832 X3, support.na@ibosscloud.com.
How do I test network issues?
  • School wi-fi vs. home wi-fi: Try signing in and adding a post on your home wi-fi network instead. If your home network works but your school network doesn't, your school network is probably blocking Seesaw. Follow the instructions above to fix that. 
  • Cell network vs school wi-fi: Turn off wi-fi on the device and using 3G cellular network instead. Try signing in and adding a post.If your cell network works but your school network doesn't, your school network is probably blocking Seesaw. Follow the instructions above to fix that. 
  • Mobile device vs computer: Try signing into your Seesaw account on the web. If your computer works, but not the mobile device, can you confirm that both are on the same school network? Do both devices have the same security settings? You might want to consult your tech team.

If you don't have network filters in place and have followed the steps above, please submit a support request with screenshots of any error messages, the device you're on and the type of firewall you're using. 

 

Web: Allow Javascript, Cookies, Camera and Microphone Permissions
  1. https://app.seesaw.me in Chrome browser.
  2. Click the lock icon next to the URL at the top of page.
  3. Make sure "Allow" is chosen for Camera, Microphone, Javascript, Popups and Redirects.

Screen_Shot_2019-12-05_at_12.52.55_PM.png

 

Alternatively, you can go to: chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.seesaw.me and adjust permissions for the Seesaw site. 

If you're having trouble getting permissions to stick for just Seesaw, make sure the global permissions for the browser are set appropriately, 

Screen_Shot_2019-12-05_at_12.53.03_PM.png

 

Web: Fixing Issues Loading Javascript (app.bundle.js)

If you are seeing a message that says "Your network, firewall, browser settings, or device is blocking some parts of Seesaw from loading. The following files are experiencing errors: shared-ext.bundle.js, app-ext.bundle.js, app.bundle.js." here's how to resolve this issue: 

  1. Go to https://app.seesaw.me 
  2. Open the Developer Tools 
    On Mac: Right click on the screen and choose "Developer Tools" OR click Chrome > Select View menu > Developer > Developer Tools OR 
    On Chromebook: Right click on the screen and choose "Developer Tools" OR Click the [...] button in the top left > Click More tools > Developer > Developer tools 
    Screen_Shot_2020-08-04_at_2.44.56_PM.png
  3. Click into the Network tab
    network_tab.png
  4. Check "Disable Cache" 
    disable-cache.png
  5. Refresh the page. 

If you still cannot load Seesaw, please email help@seesaw.me with the information below: 

  1. Open the Developer Tools 
    On Mac: Right click on the screen and choose "Developer Tools" OR click Chrome > Select View menu > Developer > Developer Tools OR 
    On Chromebook: Right click on the screen and choose "Developer Tools" OR Click the [...] button in the top left > Click More tools > Developer > Developer tools 
  2. Click into the Console tab 
    Console_Errors_How_To.png
  3. Refresh the page
  4. Take a screenshot of any errors you see in the Console tab. 
  5. Send that screenshot and a description of the last Seesaw action you did (page you visited, etc) to help@seesaw.me

 

Have more questions? Submit a request