1. Seesaw Help Center
  2. School & District Admins
  3. Billing and Account Management

Renewal FAQs

audience.png Audience: Teachers and Administrators with school and district subscriptions
 

Learn about Seesaw subscription renewals, licenses, and contacting your Seesaw Representative in the below FAQs!

How can I check to see if my Seesaw subscription is up for renewal?

1. Sign-in to your admin account at https://app.seesaw.me

2. Tap on the gray gear icon (top right) to access the School Settings menu.

3. From this menu, tap on the final category labeled Subscription Information.

4. On the Subscription Information page, you will find your subscription expiration date.
 

My Seesaw subscription isn't up for renewal, but we need more licenses. What should I do?

Email your Seesaw contact and let them know how many licenses you need, so they can send a quote. If you’re not sure who to contact, follow the steps listed on how to find my Seesaw Account Manager.

Who should I contact to renew my Seesaw subscription? How do I find my Seesaw rep (CSM)?
Follow the steps listed to find my Seesaw Account Manager. 
What can I expect from the renewal process?
  1. Reach out to your Seesaw contact with how many students you would like to include in your new subscription as well as the grade levels of the students who will use Seesaw.
  2. Your Seesaw contact will send pricing options (if applicable) followed by an official quote via DocuSign.
  3. After you sign the DocuSign, our accounting department will prepare an invoice.
  4. You will be invoiced on the first day of your new subscription, and payment will be due at the close of the first month of your subscription.

To find the email address of your Seesaw contact, please follow the steps listed to find your Seesaw Account Manager. 

How much will the renewal of my Seesaw subscription cost?

This is a great question for your Seesaw contact. Not sure who that is? You will find that in your Seesaw Account Manager.  

I have a question about my invoice and/or the billing process. What should I do?
Consult our Billing FAQs page. 
I've renewed my subscription, but I'm not sure what to do next.
You can visit the Basic School Setup section of our help center. If you don't find what you need, you can reach out to our support team directly by filling out this form and selecting 'I am a Seesaw  customer.'
What if we chose not to renew Seesaw?
Please reference What happens if we don't renew our Seesaw subscription to understand the complete implications of canceling your Seesaw subscription. 

 

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