Renewal Frequently Asked Questions

audience.png Audience: Teachers and Administrators with school and district subscriptions

Find out about Seesaw subscription renewals, licences, and how to contact your Seesaw Representative in the FAQs below!

How can I check if my Seesaw subscription is due for renewal?

1. Sign in to your admin account at https://app.seesaw.me

2. Click on the grey gear icon (top right) to access the School Settings menu.

3. From this menu, click on the last category labelled Subscription Information.

4. On the Subscription Information page, you will see your subscription expiry date.

My Seesaw subscription isn't due for renewal, but we need more licences. What should I do?

Email your Seesaw contact and let them know how many licences you need, so they can send you a quote. If you’re not sure who to contact, follow the steps listed on how to find my Seesaw Account Manager.

Who should I contact to renew my Seesaw subscription? How do I find my Seesaw rep (CSM)?
What can I expect from the renewal process?
  1. Contact your Seesaw representative with the number of students you would like to include in your new subscription, as well as the year groups of the students who will use Seesaw.
  2. Your Seesaw contact will send pricing options (if applicable) followed by an official quote via DocuSign.
  3. After you sign the DocuSign, our accounts department will prepare an invoice.
  4. You will be invoiced on the first day of your new subscription, and payment will be due at the end of the first month of your subscription.

To find the email address of your Seesaw contact, please follow the steps listed to find your Seesaw Account Manager.

How much will the renewal of my Seesaw subscription cost?

This is a great question for your Seesaw contact. Not sure who that is? You will find that in your Seesaw Account Manager.

I have a question about my invoice and/or the billing process. What should I do?
I've renewed my subscription, but I'm not sure what to do next.
You can visit the Basic School Setup section of our help centre. If you don't find what you need, you can contact our support team directly by filling out this form and selecting 'I am a Seesaw customer.'
What if we choose not to renew Seesaw?
Please see What happens if we don't renew our Seesaw subscription to understand the full implications of cancelling your Seesaw subscription.

Have more questions? Submit a request