Audience: Families
There are several reasons why you might be having trouble scanning your child's QR code. Find the most common causes and troubleshooting steps below:
1. Check that you have a valid Family invite from your child's teacher. The invite should have your child's name at the top, a list of instructions for connecting, and a QR code.
2. If your QR code has been damaged (low ink, torn paper, code cut off) it will not scan properly. In this case, you can either ask the teacher for a new copy or type the URL at the bottom of the invite into any web browser. This is an alternative way to access your child’s journal.
3. Make sure you are scanning the QR code from within Seesaw. If you try to scan the QR code outside of the Seesaw app you will see a 'no usable data found' error message.
4. Make sure you hold your QR code far enough away from your camera so that the entire image can be scanned. Holding the QR code too close to the camera will prevent the camera from properly reading the QR code.
If you are looking for information about students signing into a class via QR code, tap here.
If you are looking for information about Home Learning Codes, tap here.