Audience: Families
SMS notifications can be enabled for customers with US, US territory, and Canadian mobile numbers. Seesaw does not support SMS notifications outside the US and Canada. A connected parent or family member can receive SMS notifications about updates in their child's journal by following the instructions below.
💡 If you cannot receive SMS notifications, make sure you have enabled push notifications.
Sign in to your Seesaw parent account at https://app.seesaw.me.
- Tap your profile icon.
- Tap Account Settings.
- In the Phone field, add your phone number (including area code!) without spaces.
For example: 1238675309.
Note: Canadian phone numbers will need to include the +country code. -
Toggle SMS notifications ON.
** SMS messages are not connected to the Seesaw app, so families without smartphones will still be able to receive notifications about updates in their child's journal **
If you are still not receiving SMS after doing this, please contact Seesaw Support and we will investigate your account.
Seesaw users can stop SMS notifications by following the steps below:
1. Sign in to your Seesaw parent account at https://app.seesaw.me.
2. Tap your profile icon.
3. Tap Account Settings.
4. In the Phone field, remove your phone number.
5. Toggle SMS notifications OFF.