Audience: Administrators
If your school or trust uses ClassLink for rostering and students are having trouble signing into Seesaw, we recommend the following troubleshooting steps.
- Ensure the ClassLink LaunchPad app is being used.
- Sign in from a web browser using incognito mode.
- If your school or trust uses an MDM to manage devices, check that the setting “Allow UI configuration profile installation” is enabled.
- If you are using an iOS device, check that the default browser is set to Safari instead of Chrome.
- Try restarting or performing a factory reset on the device where you are experiencing issues signing in with ClassLink SSO.
Please note that if your school or trust does not use ClassLink for auto-rostering with Seesaw, it is currently not possible to use the ClassLink option. In this case, students will need to use another method to access Seesaw. You can see a list of other sign-in methods here.
If you continue to experience issues after trying these steps, please contact Seesaw Support.