How to Resolve Network or Firewall Issues

If you are experiencing difficulties using Seesaw and use a firewall, network filters, or VPN, please follow these instructions.

Allowlist *.seesaw.me. We recommend that you allowlist all domains ending with .seesaw.me. 
If you are unable to allowlist wildcard domains, please allowlist the URLs below. 
Note: New URLs may be added over time as we update the service.

app.seesaw.me
archive.seesaw.me
asset-upload.seesaw.me
assets.seesaw.me
assets.web.seesaw.me
cms.web.seesaw.me
dynassets.seesaw.me
events.seesaw.me
files.seesaw.me
help.seesaw.me
images.web.seesaw.me
imaging.seesaw.me
link.seesaw.me
learn.seesaw.me/
messaging.seesaw.me
notifications.seesaw.me 
page.seesaw.me/
reloaded-api.seesaw.me
reloaded-sockets.seesaw.me
search.web.seesaw.me
security.seesaw.me 
seesaw.com
upload.seesaw.me
web.seesaw.me
 

Allowlist *.s3.amazonaws.com. In other words, allowlist all domains ending with .s3.amazonaws.com. We upload photos, videos, etc. directly to Seesaw's secure storage buckets on Amazon Web Services.

• If you are unable to allowlist *.s3.amazonaws.com, you can allowlist our specific buckets: 

• magiccam-assets-us-west-2.s3.amazonaws.com
  magiccam-assets-ap-southeast-2.s3.amazonaws.com
  magiccam-assets-ca-central-1.s3.amazonaws.com
  magiccam-assets-eu-central-1.s3.amazonaws.com
  magiccam-assets-eu-west-2.s3.amazonaws.com

   

• Make sure port 443 (SSL) is open. For security, Seesaw exclusively uses SSL/HTTPS.
• Turn off scanning for traffic to *.seesaw.me. For security, Seesaw exclusively uses SSL/HTTPS. Some network filters that inspect traffic do not work well with secure connections, so you may need to turn off scanning for traffic to *.seesaw.me. 
   
• Add the following to your email allowlist to receive notification emails from Seesaw:
  • @seesaw.me, @notifications.seesaw.me, @security.seesaw.me
  • IP addresses: 198.244.51.129, 198.244.51.130, 198.244.51.131, 69.72.47.166, 69.169.239.197, 69.169.239.198, 69.169.239.199, 69.169.239.200, 69.169.239.201, 69.169.239.202
• Allow ReCaptcha. We use ReCaptcha to help with secure logins.
  • https://recaptcha.net/recaptcha/api2/userverify
  • https://recaptcha.net/recaptcha/api2/reload
  • Additionally, as ReCaptcha works as a popup, please ensure that popups are allowed in the Seesaw iOS app and/or web browser. 

Then verify that allowlisting has worked: 

1. Sign in to Seesaw on the device and network that students will use.
2. Tap the green +Add button.
3. Tap Video and record a 1 minute video. Tap the green Tick to upload it to Seesaw.
4. If the upload is successful, allowlisting is complete. To delete this test video, tap the [...] button > Delete Post.
5. If you do not have network filters in place and have followed the steps above, please submit a support request with screenshots of any error messages, the device you are using and the type of firewall you are using.  
    

If you are having trouble receiving emails from Seesaw and use a spam filter, add the following to your email allowlist (SPF / DKIM IP setup) so you can receive notification emails from Seesaw:

• @seesaw.me
• @notifications.seesaw.me
• @security.seesaw.me
• IP addresses :
  • 146.20.113.228
  • 146.20.113.229
  • 166.78.71.202
  • 69.72.47.166
  • 69.169.239.197
  • 69.169.239.198
  • 69.169.239.199
  • 69.169.239.200
  • 69.169.239.201
  • 69.169.239.202

If this does not resolve the issue, please refer to our Help Centre article How to reset your password.

If you are having trouble uploading photos and videos to Seesaw, first check your internet connection. Content cannot be saved to Seesaw without an internet connection. 

If you have an internet connection, Seesaw uploads are most likely being blocked by the firewall, VPN, or network filter installed on your device. If you are using a device from your school, ask your school administrator to follow the steps in the "How do I unblock Seesaw on my network?" section above to allowlist Seesaw for you. 

If your school or district uses the iboss network filters, please contact iboss directly to allowlist Seesaw. Ask them to allowlist Seesaw using the guidelines above and ensure content is uploaded directly to Seesaw instead of through iboss' upload filters. Contact iboss: 877-742-6832 X3, support.na@ibosscloud.com.

 

• School wi-fi vs. home wi-fi: Try signing in and adding a post on your home wi-fi network instead. If your home network works but your school network does not, your school network is probably blocking Seesaw. Follow the instructions above to resolve this.
• Mobile network vs. school wi-fi: Turn off wi-fi on the device and try using the 3G mobile network instead. Try signing in and adding a post. If your mobile network works but your school network does not, your school network is probably blocking Seesaw. Follow the instructions above to resolve this.
• Mobile device vs. computer: Try signing into your Seesaw account on the web. If your computer works, but not the mobile device, can you confirm that both are on the same school network? Do both devices have the same security settings? You may wish to consult your IT team.

If you do not have network filters in place and have followed the steps above, please submit a support request with screenshots of any error messages, the device you are using and the type of firewall you are using. 

1. https://app.seesaw.me in Chrome browser.
2. Click the lock icon next to the URL at the top of the page.
3. Make sure "Allow" is selected for Camera, Microphone, Javascript, and Popups and Redirects.

 

Alternatively, you can go to Chrome's settings directly and adjust the settings for the Seesaw site.

If you are having trouble getting permissions to stick for just Seesaw, make sure the global permissions for the browser are set appropriately: 

 

If you see a message saying "Your network, firewall, browser settings, or device is blocking some parts of Seesaw from loading. The following files are experiencing errors: shared-ext.bundle.js, app-ext.bundle.js, app.bundle.js." here’s how to resolve this issue:

1. Go to https://app.seesaw.me
2. Open the Developer Tools
   On Mac: Right-click on the screen and choose Developer Tools OR click Chrome > Select View menu > Developer > Developer Tools OR
   On Chromebook: Right-click on the screen and choose Developer Tools OR click the [...] button in the top left > Click More tools > Developer > Developer tools
   
   
3. Click on the Network tab.
   
4. Tick Disable Cache
   
5. Refresh the page.

As a short-term fix for a 403 error, clear your browser history.
To clear your browser history on Chrome:

1. Click the 3 dots menu in the upper right corner of the browser
2. Click More Tools
3. Click Clear Browsing Data
4. Choose All time from the drop-down list
5. Click Clear Data
6. Close browser windows, then reopen and attempt to log in to Seesaw.

Additionally, remove any Seesaw bookmarks – clearing your cache and cookies will not remove a bookmark.

To clear your browser history on Firefox:

1. Click the Library button
2. Click History
3. Click Clear Recent History
4. Click the drop-down menu and choose Everything
5. Click to make sure that “Cookies” and “Cache” are selected.
6. Click OK
7. Close browser windows, then reopen and attempt to login to Seesaw.

Additionally, remove any Seesaw bookmarks – clearing your cache and cookies will not remove a bookmark.

If you see the 500 error when uploading an item, please check your wifi connection. Sometimes a slower connection can cause a 500 error. Often, the item you are trying to load will eventually appear.

Additionally, you can try the following:

1. Update Chrome or Firefox Browser.
   • Make sure you are using an updated version of Chrome or Firefox. Seesaw works best in these browsers.

• Most common issues are resolved by updating.

1. Clear Cache & Cookies > Restart Computer.
   • Go into your browser > Preferences > Clear Cache and Cookies.

• Refresh the Seesaw website app.seesaw.me

1. Remove bookmarks.
   • Clearing cache and cookies will not remove from a bookmark.

1. From the Home screen, go to: Apps icon > Settings > Backup and reset.
2. Tap Reset network settings.
3. Tap RESET SETTINGS.
4. If applicable, enter the PIN, password, fingerprint, or pattern, and then tap RESET SETTINGS again to confirm.
5. A "Network settings reset" pop-up should briefly appear.