Audience: Families
SMS notifications can be enabled for customers with US, US territory, and Canadian mobile phone numbers. Seesaw does not support SMS notifications outside of the US and Canada. A connected parent or family member can receive SMS notifications about updates in their child's journal by following the instructions below.
💡 If you cannot receive SMS notifications, ensure you have enabled push notifications.
Sign in to your Seesaw parent account at https://app.seesaw.me.
- Tap on your profile icon.
- Tap Account Settings.
- In the Phone field, add your phone number (including area code!) without spaces.
For example: 1238675309.
Note: Canadian phone numbers will need to include the +country code. - Toggle SMS notifications ON.
** SMS messages are not connected to the Seesaw app, so families without smartphones will still be able to receive notifications about updates in their child's journal **
If you are still not receiving SMS after you've done this, please contact Seesaw Support and we will investigate your account.
Seesaw users can stop SMS notifications by following the steps below:
1. Sign in to your Seesaw parent account at https://app.seesaw.me.
2. Tap on your profile icon.
3. Tap Account Settings.
4. In the Phone field, remove your phone number.
5. Toggle SMS notifications OFF.