Admin Access to ALL Conversations in NEW MESSAGES to minimise ERRORS and to TROUBLESHOOT

PLEASE HELP!

As an admin I cannot help my teachers/staff at school when I am unable to access their messages/conversations/announcements.

Is it possible to allow Admins to have access to help troubleshoot, minimise the damage when errors have been made in the 'message type selection' process AND the potential to DELETE a message or announcement made in error!

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