Problems with the new message function update

Many teachers at my school are now panicking since you've updated the new message function. We can't find our messages with parents within this school year. Please tell me they have not been deleted! We urgently need these messages back. Please help!
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Comments

7 comments
  • Official comment

    Hi,

    Thank you for reaching out to our Community forum!  Our Product Development Team recently resolved an issue with our new Messages migration.  If you continue to experience any problems with your account, please reach out to our Seesaw Support Team.

    We also appreciate you sharing your feedback about Messages.  We are continuing to look into what features, permissions, and settings would be best for you and your school.  

    Best,
    Seesaw Support

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  • We are experiencing the same thing at our school. Please let me know if you find a solution. 

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  • Us too. Can't seem to get any answers ....

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  • A lot of teachers at our school are having the same problem. Please fix this as soon as you can.

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  • I have just tried to message parents and apparently they can now message each other!!!! This is not good.

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  • The teachers at our school are very stressed about this new messaging system. It is far too difficult to find old communications, I seem to not be able to see some of my kids in the stream and I can see other classes emails which just clogs up my stream. I can see this causing me to miss some of my own class communication. The help sheet is not helpful. Please go back to old messaging system. Thankyou.

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  • New messaging system is not user friendly and it takes more time to complete a task than it did before. The previous system was much better. 

    Also, some of my colleagues and I thought that it would be very helpful if teachers could schedule announcements to their class at a future time and date, like we can when assigning Seesaw tasks. This would be a fantastic and very useful tool.

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