Recover old messages after transition to new feature

I have moved to the NEW message system however now no one in the school can see any of our old messages or school announcements. How can we get these back please?

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8 comments
  • Official comment
    Hi there, this issue has been fully resolved and you should now see all previous conversations in the new messaging experience.
     
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  • Also having this issue.

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  • I still cannot access my old parent messages on my seesaw app on my iPhone..

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  • My old messages and announcements all gone and I am not able to send individual message to parent due to student list doesn't appear in the new message feature. Please recover the messages and family announcement feature.

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  • Having the same problem. I can not see any of my previous messages to parents - which I need to see asap as this is our main communication source. 

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  • This issue has NOT been resolved. We have several teachers (including me!) who have no access to old messages or posts. We have updated the app/reinstalled the app/clicked on the message button which still shows a message no matter how many times it is clicked/ we have refreshed and refreshed and refreshed. STILL no messages. 

    This is an urgent problem that needs to be addressed ASAP please.

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  • Having the same problem. The issue is not resolved. It is very unfortunate that it happened without warning!

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  • Please resolve this problem… parents are complaining that they can’t get in touch with us, because we have to initiate contact first, but we’ve already done that, and they cannot understand why we are not getting their messages..

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