How Do I Fix Sync Errors when using Clever or Classlink?

Districts rostering with Clever or ClassLink can view errors under ‘Manage Roster Sync’ in the District Dashboard.

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 To resolve these errors:

1. Tap 'View errors' to read the error and resolution.

2. Make the changes required to your data in Clever, Classlink or your Seesaw dashboard per the instructions under 'resolution'.

3. Most errors will require a 're-sync' after you have made the required changes to your data. You can re-sync by tapping 're-run sync' from the view errors screen under manage roster sync OR tap manage roster sync>click the three dots next to the school you updated>click 'Run Manual sync'.

Please note: If you run a Manual Sync for a school, or click the Sync all Schools button, this will re-sync all classes in Seesaw and update enrollments to match exactly what is in Clever/Classlink. Students who were manually added to classes will be removed. Do not re-sync if you do not want to remove manually added students. 

 

If you see any of the errors below, please reach out to Seesaw support for assistance:

Multiple Seesaw accounts match data from [Clever/ClassLink] but teacher accounts can't be merged

This occurs when either an email is already in use on an existing account or teachers change their name or email address. Contact Seesaw Support to resolve. Seesaw will need to move the Clever ID to the new email account.

Multiple Seesaw accounts match student data from [Clever/ClassLink] but emails are not valid domains for the school

Contact Seesaw Support to add the additional email domain to your approved domain list.

Multiple Seesaw accounts with the same [Clever/ClassLink] ID

Two accounts were created with the same Clever/ClassLink ID. Contact Seesaw Support to delete one account.

More than 7 [Clever/ClassLink] IDs for the same account

This happens when a teacher is listed in multiple schools or students have been assigned the same email address. Please contact Seesaw Support to resolve.

 

 

 

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