Why do I have more students on my dashboard than licenses?

We understand that your student count may change over the course of the year, so we provide a buffer of 25 student accounts or 5% of your purchased licenses (whichever is greater). 

However, you may have noticed or been notified that you have many more active students on your dashboard than paid student licenses. This can happen for a few reasons. Below are some tips to make sure your active student count matches the number of student licenses you have paid for.

Merge duplicate student accounts without IDs

If you’ve moved classes from the free version of Seesaw to your Seesaw for Schools dashboard, teachers may have created multiple versions of the same student. If you want to create one cohesive journal that will link the posts your students upload from year to year, and have all your students’ data in one place, you will need to add a unique student ID that does NOT change for the student’s entire career at your school for each student account listed in your Dashboard. If you do not need student content to carry over from free classes, please skip to the next section.

Find out if this is an issue:

  1. Log in as an admin on a computer using Chrome or Firefox.
  2. Click the “Overview” tab
  3. Click “Assign missing student IDs” in the Admin Tools Section.
  4. Check if you see a large list of students without IDs. This indicates you may have multiple versions of the same student.

If you have students listed here they will need IDs added to their accounts. If these students are duplicates you will be prompted to “merge” the students into one version.

Adding IDs to Your Student Accounts

To assign these IDs, you'll need to sign in to your Seesaw for Schools Admin account at https://app.seesaw.me from a Chrome or Firefox Browser.

  1. Get an export of student IDs from your student information system. (This student ID must NOT change from year to year.)
  2. Type in or paste a student ID for each missing ID. If the student ID is already in use, you will be able to merge the student accounts together to create a single account. Please carefully select the “merged” version of your student. Be sure you are choosing the correct email address- this merge cannot be undone.
  3. Use the 'Filter by' option to filter by class if you have a lot of missing IDs and it's easier to do it class by class.
  4. Click 'Save' to save all of the IDs.
Deactivate duplicate student accounts in inactive classes

Go to the Classes tab on your Admin Dashboard and sort by Total Items to get a list of classes sorted by most posts to least. Classes with just a handful of posts per student are probably not worth the time to merge by adding an ID to each student. Instead, you can archive these classes and then “deactivate” old students to remove these students from your license count.

How to deactivate a single student:

  1. Sign in as an Admin at app.seesaw.me
  2. Click on the Students Tab
  3. Search for the student you want to deactivate
  4. Click on Edit Student
  5. Scroll down to click Set To Inactive

How to deactivate students in bulk:

  1. Sign in as an Admin at app.seesaw.me
  2. On the Overview tab, scroll down to the Admin Tool Box (right hand side)
  3. Click on Deactivate Old Accounts
  4. Follow the prompts to deactivate all of your students who are in 0 active classes.
Merge duplicate student accounts in classes with different sign-in modes

Sometimes students will be created with an email address in one class that uses email sign in and without an email address in a class that uses QR code sign in. You will want to merge these duplicate students. However, students with Email/Google accounts will not appear in the Missing IDs section because the email can serve as an ID within Seesaw. If you have no students missing an ID, but still are far over your license count you will need to check the class list for duplicate students with email address accounts.

  1. Log in as an admin.
  2. Click the “Students” tab.
  3. Scroll and look for duplicate students. Add the ID to the version of the student without an ID.
  4. Follow the “Merge student” prompts.
Deactivate PD or test student accounts

If you have created test students or student accounts meant for teachers to use during professional development, these students will count toward your list of active students. We recommend using the same PD class from year to year to avoid extra student accounts in your dashboard. Please find instructions for creating a PD class here.

You can deactivate any unnecessary test students by following these instructions:

How to deactivate a single student:

  1. Sign in as an Admin at app.seesaw.me.
  2. Click on the Students Tab.
  3. Search for the student you want to deactivate.
  4. Click on Edit Student.
  5. Scroll down to click Set To Inactive.

How to deactivate students in bulk:

  1. Sign in as an Admin at app.seesaw.me.
  2. On the Overview tab, scroll down to the Admin Tool Box
  3. Click on Deactivate Old Accounts.
  4. Follow the prompts to deactivate all of your students who are in 0 active classes.

If you need to purchase additional student licenses, please contact your Seesaw sales rep.

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