Follow

The video tool will not open / launch on the website. How do I fix this?

If you’re having trouble getting the Video tool to open/launch on your computer or Chromebook, your network or browser settings are likely blocking our video plugin.

You must allow allow javascript, popups, cookies and access to the camera and microphone in order for Seesaw to work properly on your computer.

 

Detailed Instructions for Unblocking Seesaw Website

Step 1: Ask your tech tech team whitelist network access and allow Javascript to run for these websites: 

  • *.seesaw.me (i.e., anything .seesaw.me).
  • In particular, MAKE SURE app.seesaw.me and videos.seesaw.me are allowed.

Step 2: Make sure Cookies and Javascript are allowed for Seesaw

Using Chrome Browsers

  1. On your computer, open Chrome
  2. Go into Preferences or click on More More
  3. Go into Settings
  4. Click on Show advanced settings (at the very bottom of the screen) 
  5. In the "Privacy" section, click on Content settings button
  6. Uncheck the "Block third-party cookies and site data" option
  7. Make sure Javascript is allowed
  8. Screen_Shot_2017-04-21_at_11.45.05_AM.png
  9. Click on "Manage Exceptions" under both Cookies and Javascript and make sure that no sites ending in seesaw.me show up on the blocked list.  If you see seesaw appear as blocked in this list, remove the exception by clicking on the X button.
  10. Screen_Shot_2017-05-01_at_1.11.36_PM.png
  11. Refresh your browser window to reload your new preferences

Here's an FAQ from Google about these controls with more information.  

Step 3: Disable pop-up blockers for https://app.seesaw.me 
Make sure that popups are allowed for the Seesaw website. We use pop-up windows for several tools, like video creation, video upload, file upload, manage class, etc. 

Note: These changes will not help with video playback. If you’re having trouble playing videos please contact Seesaw support with the video URL. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments